road assist chairmans forum is a comment and information facility for satra and anyone else who wants to comment

Very Happy Client	2011-07-02 11:53:56
From: Johan Serfontein [mailto:johanserf@gmail.com] Sent: 15 June 2011 03:21 PM To: ncc@thedti.gov.za; andre@satra.co.za Subject: Very happy client Hi I would like to congratulate SATRA (South African Towing and Recovery Association) on their excellent service. SATRA’s chairman, Andre van der Merwe, contacted me personally and attended to my complaint (ref: NCC/04/11/SERFONTEIN/00921), and resolved it in one day! I think the public should be made more aware of SATRA and the services they provide, as most people are not even aware that there is a pro-active association that oversees the towing industry. Well done to Andre and his team! It is associations like SATRA that gives me HOPE for the future of South-Africa. Message from: Team SATRA email

FRE Charity Towers 'One Bag' Run	2011-04-01 15:03:15
1st April 2011 SATRA member First Road Emergency gives back to the community contributing tons of mielie meal to the poor. Read the email below For more images click here From: Matthew Van Der Walt [mailto:matthewvdw@jdg.co.za] Sent: 31 March 2011 12:44 PM To: Clint Spolander; craighcvt@gmail.com Subject: FW: "Just one Bag" Dear Clint/Craig Please see that attached Photo’s from this mornings donation with correspondence sent to 9.47 and various media to extend a heartfelt thanks to Craig van Tonder and the First team for your initiative and gracious donation to the “just one bag “ collection. This will certainly go along way in the lives of the underprivileged and I am sure it will be put to good use! Once again Thank you ! Regards Matthew van der Walt From: Matthew Van Der Walt Sent: 31 March 2011 11:51 AM To: 'meganm@highveld.co.za' Cc: 'Lynn van der Walt '; 'Patrick Lees'; 'Toni Williams' Subject: "Just one Bag" Hi Megan/Darren and team Firstly a heartfelt Thank you for all the support from the Breakfast Express team! It is amazing how many people you touched by Jordan’s initiative and your willingness to give us your support and very gracious donation of 1 ton. We have been inundated with calls, deliveries and one in Particular that stands out is the Delivery this morning from the First Towing team that heard the broadcast to which drivers responded and took it upon themselves to call on retailers in the area collecting 2 Tons, which was delivered this morning by 14 Drivers with sirens and flashing lights. The Manger and head of Operations Craig Van Tonder and his team were welcomed by the Boys at the School and formed a human chain to unpack the 2 tons of Mielie meal. We have received support from VDS (Vital distribution solutions) offering the use of a huge delivery vehicle and delivery crew for a period of 5 Days free of charge to deliver to the nominated charities. In addition we received a further personal Donation of 1 ton from a Mr. Joe Barros of Tropical Music which now places collections more or less in the region of 9 Tons! and still climbing and hopefully a further challenge to the public will create further awareness and donations to a very worthy cause. The Bill of responsibilities and 94.7 has certainly challenged people ! and I am now further convinced that we are in good hands ! Go South Africa In addition Jordan was interviewed by the Beeld news paper resulting a very encouraging article which I have attached for your perusal Jordan unpacked his gift from Darren and is very Touched by 46664 Black pearl limited edition Bracelet in particular, apart from all the other great goodies he received and will cherish it in remembrance not only for the significance of the bracelet signifies but what can be a achieved by one individual who is prepared to make a difference and your commitment to do same. Thank you once again for all the support and your unwavering determination to make a difference in the lives of all South Africans Regards Matthew vd Walt Chief Executive Bradlows & Supreme Tel: 011 408 0382 Fax: 086 682 3151 *"Making a difference through Art of Service"* Message from: Team SATRA email

Excellent Service	2011-04-01 14:37:52
28th December 2010 From: Shaun Butterworth [mailto:sbutterworth@unitransmotors.co.za] Sent: 28 December 2010 04:30 PM To: info@satra.co.za Subject: Letter of Thanks for Excellent Service Dear Sir/ Madam, I would like to commend one of your towing operators for the excellent service they provided on the 24^th of December 2010. In particular Johan Van Rensburg from A1 Assist (Operator #22). They collected a new VW vehicle from our dealership and delivered to my customer`s door in Rustenburg the day before Christmas! Very few operators are available this time of year but Johan made sure that all arrangements were confirmed in advance. In addition their towing rates were very reasonable….I would recommend them any day! Please convey our sincere thanks and best wishes for the new year. Kind Regards Message from: Team SATRA email

Mareza se Dankie From Santam's Call Centre	2011-04-01 14:37:32
25th April 2008 Baie Dankie Ek wil net vir jou en Chris (van Satra) bedank vir julle uitstekende diens vanoggend toe my dogter in 'n motorongeluk was. Dit was haar eerste ongeluk. 'n Mens skrik so groot (al werk jy elke dag met die goed. Albei van julle het sulke professionele diens gelewer en my op hoogte gehou met die vordering op eis totdat die voertuie weggesleep was. Ek kon nie self by my dogter uitkom nie, maar ek het geweet sy is in goeie hands. Alma - dra asb my dank oor aan Chris Mareza Mareza Du Preez Spanleier / Teamleader MultiSOS Kaapstad / Cape Town Tel no: 021-9157000/ 7914 Fax no : 021-9158192 Message from: Mareza Du Preez email

Brent Porter Manager SANTAM	2011-04-01 14:36:43
25th April 2008 MULTI SOS Compliments SATRA Call Taker Great Alma. Dankie dat jy uitstekende diens aan ons Mareza gelewer het. Andre, Please thank Chris on our behalf for the service he rendered to our client. Regards. Brent Porter Manager : Incident Management Tel: 011- 3589465 Faks/Fax: 011-3589302 Sel/Cell: 083 789 5544 Message from: Brent Porter email

Excellent Service	2011-04-01 14:35:54
3rd July 2009 Recently my dad and I were in KZN for a camping weekend. We were just leaving Durban when we had a blow out. The car we were driving had recently been given to us and other than checking the spare and ensuring the wheel spanner and jack were in the car we assumed everything was fine. When we tried to change the flat we were unable to get the bolts undone. We stripped 2 spanners and broke a third. We had now been sitting on the side of the highway for about 45 minutes with our two dogs in the car. We called roadside assist where a tow truck was dispatched to assist us. From the time we made the call to when the gentleman arrived was about 15 minutes. He assisted us to change the tyre and we were back on the road in no time. I wish to thank SATRA for their speedy assistance and for their professionalism. We were called numerous times by the call centre before the truck arrived to check how we were doing and we had a call after we had got back on the road to see if we were doing ok etc. Excellent, problem free service!! Thanks for making an unpleasant situation as quick and pain free as possible. Ashleigh Hello Ashleigh, Thank you for the email. We appreciate it. You are secure with SATRA. Regards, Team Message from: Ashleigh Larthe email

Shane's Towing	2011-04-01 14:35:28
29th June 2009 On Wednesday the 24th I had a small accident and as I had never been in an accident I was quite a state. Not only did Shane and Clinton help me with the procedure they also calmed me down and checked to see if there was anything I needed and If there was anything they could do for me. I finally managed to calm down after talking to them.I just wanted to thank Shane and Clinton for their patience with me and for making me feel like not just any other client. I had then relaised thst I had left one or two things in my car and two days later they even brought the itmes to my house.Wow! They not only made me feel safe and comfortable but made me feel like I mattered and was not just a statistic. I feel that this company should be commended for not just doing their job but making me feel safe in my time of need. Thanks Shane's Towing for going above and beyond. Kind regards Lauren Wileman Hi Lauren, Thank you for taking the time to post your commendation. Shanes Towing are an upstanding member of the towing community and we are pleased to have them as members of SATRA. (Shanes Towing are based in Cape Town.) You can see some of their photos on our gallery. Regards, Team Message from: Lauren Wileman email

Top Marks SATRA	2011-04-01 14:35:05
12th February 2009 SAM (South African Motorist) Recently I was listening to SATRA's Executive Chairperson, whom I must say was very well spoken, informative and entertaining, talking about the towing industry on SAfm and telling it like it is. I took his advice and visited SATRA's web site and found it as entertaining and informative as your Chairman. Top marks SATRA. Exercising my freedom of choice, on his advice, I also visited your "opposition's" website after they elbowed their way in to put their address out. Dear me what a waste of time. You guys should do yourselves a favour and advertise their site for them, because if this is the measure of their ability, you can only win the motorist's support. Keep up the good effort and thank you for your sound advice and straight talk. SATRA gets my vote. Hello SAM, Thank you for the compliment. We don't believe that SATRA or our Chairman can be matched and are pleased that you have noticed. We take it that you read point a) on this link: http://www.satra.co.za/newsite/press%20release.pdf ? You will be interested to note that we will shortly be putting up media and the interview you are referring to will be available on this site. Regards, Team Message from: SAM email

Citroen C$	2011-04-01 14:34:37
27th January 2009 I was very impressed with the service of your members. At approximately 14h30 on 26Th January I phoned Citroen Assist as directed by the Service Manager of Citroen Cape Town to arrange for my wife’s car (C4) to taken in to Citroen Paarden Island. Within 30 minutes Basson’s Towing was at my door to take the car, which was delivered to Citroen by 16h00 That is what I call Service The car fault has been fixed and the car is now ready for collection WELL DONE FOR YOU EXCELLENT SERVICE Regards Leslie Martin Message from: Leslie Martin email

SM Towing in Pongola	2011-04-01 14:34:15
5th January 2009 We had to use SM towing services from Pongola on the 20/12/08. We were very impressed with the professional service not only in the towing but also in the repairs to our trailer. Schalk Jnr together with Chantelle was absolutely super. The chap from SATRA was very helpful and checked with us to see if we had been assisted. We would like to pass our thanks and appreciation to all concerned. Aiden and Barbara Wood Greg and Kim Green Message from: Greg and Kim Green email

Towing Hyundai	2011-04-01 14:33:44
25th October 2008 Good evening, I am writing this e-mail to you tonight to compliment you on your ability to train your staff. The gentleman I spoke with this evening, was a pleasure to deal with. I found him efficient, helpful, friendly and he took the time and made the effort to make sure everything was done correctly, both on the side of SATRA's customer, being the writer, and SATRA's contractor, Southside Towing Services, insofar as conferencing the calls so as to ensure there were no hiccups and that all parties understood the terms and conditions of the job upfront. I have effected payment via email transfer to yourselves, and faxed the confirmation of transaction through. Having just spoken to my driver, he advises me that the vehicle has been towed to our premises, by Eric, and all is now done. Would you please thank your Call Taker for his willingness and patience through this all night ordeal, and I would have no hesitation referring yourselves to others in need of these services. Kind regards, Shelley Dear Shelley, Thank you so much for the compliment which will be conveyed to the Call Centre Staff. Our Call Takers are trained every week and are regularly complimented for their performance in assisting motorists in distress, whilst working under great pressure. We at SATRA continuously advise the public to use our services when needing a tow when their vehicles breakdown or are involved in an accident, to avoid falling prey to the many vultures who prey on stranded motorists and we are pleased you put us to the test. SATRA is always there for you, wherever your journey takes you and yours. Regards, Andre van der Merwe chairman Message from: Shelley email

commendation	2011-04-01 14:33:21
13th October 2008 To Whom It May Concern I would like to commend your Call Centre staff for their exceptional service in assisting us in the retrieval of our sons vehicle which was towed illegaly on Friday 10/10/08 after a minor bumper bash in Melville. Their concern,efficiency and professional manor is an asset to your organisation. Yours Sincerely Isla Henderson Hello Isla, Thank you for the commendation. We love to please. Well done Call Centre Staff! Call Takers are trained regularly in order to please our customers. Regards, Team SATRA Message from: Isla Henderson email

compliments	2011-04-01 14:32:21
19th September 2008 Good Evening, Please convey my appreciation to your Call Takers for their dedication and quick response to my daughter’s predicament on the N3 this evening. They were obviously under pressure, dealing with several queries. They did a very good job. Thanks Call Centre Staff. Kind Regards, Athol Hello Athol, We are glad to hear from you. Thank you for using SATRA's safety net. Thanks Call Takers. Good work as usual, you are doing what you are trained to do by SATRA. Looking after our customers. Regards, Team SATRA Message from: Athol McGregor email